Refund Policy

In line with providing our customers with the best quality and client experience, we have established a considerate cancellation & refund policy.
We plan each content writing project by dividing work into milestones.
All projects begin with a complete discovery/analysis and the creation of a scope of work document.
As there is time spent to achieve every milestone and complete every module, a refund is not possible for content writing work that is already completed. We will, however, do any revisions for current writing projects that the client is not satisfied with.
In the event of a project terminated on a mutual basis, the client has control of all completed work, and any payment for further development will become void. No previous payment or deposit would be refunded.
No payment will be refunded once the client approves mock-up designs and we move into the development phase of the project.
There are no partial refunds for projects mid-way through a milestone phase.
No cancellations are entertained for services that our marketing team has offered on special occasions. These are limited-time offers and cannot be canceled.
Digital marketing packages are not refundable, but the client may cancel with a notice written 15 days in advance.
We do not offer refunds on deposits or payments for projects that are abandoned or lay dormant for more than 30 days.

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